Policies / FAQs

Policies

Processing & Shipping:
After you have placed your order, allow 48 business hours for payment processing.  Your order will then be manually handled and sorted, which upon demand; takes anywhere from 2-14 business days.  Please keep in mind natural disasters and holidays do not count within these days.  Sugar Sweet Hair LLC will not be responsible for shipment damages, lost and/or stolen items or delays due to weather or delivery carrier/person.  I will do my very best to ship the products out as fast as I can. 
Please do not email asking where your tracking number is or when you are going to receive your hair, an email with your tracking number will be sent out after it has been turned over to the shipping carrier.
 
Returns & Exchanges:
Sugar Sweet Hair has luxurious quality hair bundles and I know you will absolutely love all products/ items.  In the event you would like to return or exchange the products, please see all information below:
  1. All products/ items sent back have a 15% restocking fee. 
  2. All products/ items must be in resaleable shape that is 100% unworn and no signs of any manipulation.
  3. Sales are final for any products/ items that are discounted or were on sale the date products/ items were originally purchased.
  4. You must email the tracking number and postal carrier information to me within 2 days of delivery of item(s).
  5. All returns will receive store credit ONLY by way of a eGift Card to the email used at checkout.
  6. All exchanges will result in normal processing times and will be sent to the same address at checkout.
  7. We are not responsible for ANY postage, shipping charges or custom fees inside or outside the United States.

FAQs

How do I care for my hair?
Please visit our Hair Maintenance tab.

I just ordered a wig, how long will it take to be shipped?
All of the wigs are hand/machine made and processing time it about 7-21 business days depending on demand.  Once I receive full payment and it has cleared, I start making the wig.  Please know that the picture is a depiction of the hair, it will look similar, please keep in mind that shipping will affect how it looks when you open the packaging.
How long is shipping, who is the postal carrier, & will I get a tracking number?
Normally after your order is tuned over to the carrier, it is delivered within 3 business days, but please allot anywhere from 2-14 working business days. Please keep in mind all major holidays and natural disasters could cause a delay in shipping times.  Package will be shipped via USPS or UPS, an email will be sent out letting you know the carrier and any other needed information.  The tracking numbers will be sent out to the email address provided at checkout after it has been packaged and a shipping label has been made.
I have not gotten a tracking number?
Please refer to the question above.
Do I need to wash this hair before installing?
It is recommended to at least co-wash the hair before installing, just to give you satisfaction and also use your own favorite conditioner.  Let air dry and do not touch until it is dry for best results.  Remember this is human hair and needs to be treated with care, love and respect!
How many bundles do I need to order?
This will depend on your own satisfaction (fullness, length, and desired style).  For a natural look, at least 2 bundles with a closure/ frontal for anything less than 16", 3-4 bundles with a closure/ frontal for 18"-20" in length, & 4+ bundles with a closure/ frontal for anything over 22".
What is a lace closure/ frontal & why would I need to order it?
A closure/ frontal is a hairpiece in which individual strands of hair are knotted and tied onto a piece of lace and has the appearance of a natural hairline.  The reason why you would want to order this piece is to protect your own hair form damages due to heat and coloring, using very little to no leave out at all for a natural appearing hairline.  You can freestyle part on the closure/ frontal in different ways and also use it as a great finisher for wigs.  It is recommended for a professional installation.
How can I contact Sugar Sweet Hair and how long does it take?
Please visit the Contact page.
Does Sugar Sweet Hair offer discounts?
Yes, be sure to register on the website and check back on the website frequently for updates and be sure to follow me on Instagram and Facebook for discounts and promotions.
Is it normal for my bundle hair to shed?
Yes, remember this is real human hair, so yes it may shed a little, also when in the wefting process hair that does not catch in the machine will be loose which leads to “shedding”.  We do our best to brush out the loose stands but nothing is 100% full proof. You can possibly expect to have a couple of strands here and there during the life of your bundle hair.  It is recommended that you or your stylist seal your wefts prior to installing.
Are all the bundles the same, is there a color difference, is that normal?
This is perfectly normal, please understand that truly 100% pure virgin human hair is untreated hair.  Each donor will have a different hair curl pattern and hair color ranging anywhere from black to a natural brown color, and yes, even a few gray strands here or there.  We will match it closely before shipping it out.  What is always consistent is the raw and natural quality of the hair.  All bundles are gorgeous, some may have a texture that has been steam processed.
Does Sugar Sweet Hair offer wholesale?
Yes, there is a minimum purchase order of 15 units or bundles.  If interested please email sugarsweethair@hotmail.com for your serious inquires please.
Is there a restocking fee if my order is canceled before it has been turned over to the shipping carrier?
Yes, the restocking fee is 15% of purchase order.  You will be refunded the amount you paid for the products minus the fee regardless on when the order was placed and/or canceled to the card on the order.  This fee is non-negotiable!
Is Sugar Sweet Hair a U.S. based company?
Yes, we are based in Texas.
How do I measure my hair correctly?